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Loading .JPEG results in .Pages = 0

Patrick Jackman Jan 28, 2015 08:08PM EST

On a Windows 7 Pro machine with ImageMan 8.84 in an Access 2002 application we get a value of 0 for any JPEG file we attempt to load. TIFF files do not pose this problem. Other Windows 7 machines do not have this issue. Where do you suggest we start investigating?

2 Data Techniques Responses and 2 Community Responses

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DTI Support  Data Techniques Employee Jan 29, 2015 06:54AM EST

Hello,

Can you please send us a sample JPG image so we can see if it loads in other environments ?

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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Patrick Jackman  Data Techniques Employee Jan 30, 2015 09:09AM EST

Thanks. I'll email a couple of files.

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Patrick Jackman  Data Techniques Employee Jan 30, 2015 09:09AM EST

Issue is solved. We had not installed the .dil and .del files for JPG files.

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DTI Support  Data Techniques Employee Jan 30, 2015 09:10AM EST

Hi,

OK, that will do it :-)

Let us know if you have any other questions,
Thanks,
John

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