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Tiff supporrt

John J Apr 21, 2015 12:12PM EDT

We use your imageman DLL suite (version 8.76). When resizing tif/tiff images we sometimes have issues with imageman coverting a color image to be grayscale. I've tested a few tiff images and the problem seems to be for tiff images that are of TrueColorAlpha type (this is according to ImageMagicK). I've tried setting the TIFF_COLORMODEL option to RGB (2) or RGB Palette (3) to fix this but I haven't had any success with this. Does imageMan just not support this tiff format? Also would using imageMan version 8.84 make any difference?
Thanks,
John

1 Data Techniques Response

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DTI Support  Data Techniques Employee Apr 21, 2015 02:00PM EDT

Hello,

There should not be any issues with that tiff format, I would suggest upgrading to the latest build. If you still have the issue we can see what can be done.

You can download the latest code

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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