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How to deal with missing FPTS (and/or FDCS)

Rodney May 06, 2015 10:39AM EDT

We keep running into cases where people we are trying to send a fax to will complain about getting multiple copies of the same fax. What I typically find, is that for each request we make to send the fax (class 2.1), faxman is going through the FAXST_SENDING process 3 times and reporting an overall failure due to a missing FPTS (or possibly FDCS). The user sees the "failure", and then starts the process over again. So far we have manually addressed this by forcing another class (usually 1.0) for the numbers that report the problem, but it's not exactly a graceful solution. Is this a known issue, and/or is there a better way to avoid it? (Hopefully without forcing class 1.0.)

3 Data Techniques Responses and 2 Community Responses

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DTI Support  Data Techniques Employee May 06, 2015 10:56AM EDT

Hello,

The FPTS error can be caused by trying to fax over a VOIP connection or when using an incorrect init string. What type of modem are you using and what init is configured ?

Also note that FaxMan does not support Class 1.0.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

Up 0 Rated Down
Rodney  Data Techniques Employee May 06, 2015 03:20PM EDT

We are using Multitech modems (ISI9234) with the init string AT&FE0V1&C1&D2&K3S0=0.

I was just taking a closer look at the most recent incident, I have to admit I was mistaken on the FDCS comments. In this case, the port log simply reports "ERROR" after "exit rxblk". (In the past, it has usually been something like timeout waiting for FPTS.) It appears to retry a couple of times at lower baud rates, but is ultimately reported back as FAXERR_FHNG.

Thanks,
Rodney

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DTI Support  Data Techniques Employee May 06, 2015 03:21PM EDT

Hello,

When you see the FAXERR_NHG you need to look at the ErroCode field to get the specific error number. Let me know what # you are seeing.

Also be sure you have a current build of FaxMan from the My Products page on our website at http://www.data-tech.com/myproducts.aspx.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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Rodney  Data Techniques Employee May 06, 2015 03:49PM EDT

We aren't logging that code at the application level, but the port log says "Exiting Processs with Error: 18 in State 47". Is that effectively what you're looking for?

Thanks,
Rodney

Up 0 Rated Down
DTI Support  Data Techniques Employee May 06, 2015 03:50PM EDT

Hi,

Pls email us the Port log and the Fax # thats having the issue and we'll have a quick look. Please email to us at support@data-tech.com and be sure to include your Faxman Serial # as well please.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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