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Image Twain data source error

pete feyerherd Jun 19, 2013 02:17PM EDT

when selecting a scanner, getting error message:

Program was unable to load the necessary component and its going to terminate. Please re-install your software.

Re-installed the scanner software, but same error message

The scanpage function brings up the scanner dialog, but no image is transferred to the image control.

2 Data Techniques Responses and 1 Community Responses

Up -3 Rated Down
DTI Support  Data Techniques Employee Jun 19, 2013 02:20PM EDT

Hello,

Hmm, it sounds like the scanner driver isnt installed properly, but if you reinstalled it that should have resolved that.

Can you send a screen shot of the exact error you are getting ?
Also what dev environment/language are you using ?

Thanks,
Sean

Up -1 Rated Down
pete feyerherd  Data Techniques Employee Jun 19, 2013 02:41PM EDT

have screen capture, where do i send it

Up -1 Rated Down
DTI Support  Data Techniques Employee Jun 19, 2013 02:43PM EDT

Hello,

You can send it to support@data-tech.com

Thanks,
John

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