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Faxes are stretched/distorted

John Nguyen Jun 16, 2015 08:17PM EDT

Hello,

I'm implementing a fax service using FaxMan Jr. The faxes are sent out successfully, however on the receiver side, most of fax pages are stretched/distorted. The TIF files generated by Faxing.ImportFiles look OK. Could you please help me to fix the issue ?

Modem: U.S. Robotics 56K FAX USB (USR 5637)
Init String: AT&F1E0Q0V1&C1&D2S0=0S30=0L1M1&M4&K1&H1B0B15N1X4
FaxMan Jr .NET
Windows Server 2012

Thanks
John Nguyen

2 Data Techniques Responses and 1 Community Responses

Up 1 Rated Down
DTI Support  Data Techniques Employee Jun 18, 2015 10:01PM EDT

Hello,

try this init instead of the one you are using:

AT&F1E0Q0V1&C1&D2S0=0S30=0L1M1&M4&K3&H1B0B15N1X4

That will enable hardware flow control which may be thee problem.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

Up 0 Rated Down
John Nguyen  Data Techniques Employee Jun 22, 2015 06:08PM EDT

Hello,

I replaced "&K1" with "&K3" as suggested but it didn't work. Note that the resolution of the TIF files is 96x96 dpi, can it cause the issue ?

Thanks
John

Up 0 Rated Down
DTI Support  Data Techniques Employee Jun 22, 2015 06:09PM EDT

Can you send a file to support@data-tech.com so we can see ?

If they are 96x96 dpi then they should not show up as distorted as the pixels are square.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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