Support Center

Initialize modem error

Chiu Nov 04, 2015 04:52AM EST

Hi,

I am using FAXMAN4, an error was happened when I install a new Mutlitech modem with only CLASS21=1.

The error was the FAXMAN4 keep re-initializing the fax card for receiving. If the receive option was disabled, the error will stop. Or if not CLASS21=1 no error at all.

The error "Exiting Processs with Error: 18 in State 47" is in the log file. Does it means something go wrong?

Regards,

Chiu

2 Data Techniques Responses and 1 Community Responses

Up -1 Rated Down
DTI Support  Data Techniques Employee Nov 04, 2015 11:26AM EST

Hello,

Can you please email us the Port*,log file so we can see whats happening ?

Also let us know what model of modem it is.

Thanks,
Sean
Data Techniques

Up 0 Rated Down
chiu  Data Techniques Employee Nov 05, 2015 10:02AM EST

Hi,

The port file sent to you already, the modem is MULTITECH MT9234ZBA.

Regard,

chiu

Up 0 Rated Down
DTI Support  Data Techniques Employee Nov 05, 2015 10:02AM EST

Hi,
We've already emailed you with our suggestions.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

This question is closed to new answers.

Contact Us