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Fax Status on Error - Not setting to Error

Mike Oct 02, 2013 04:19PM EDT

We've noticed a bunch of outgoing faxes getting stuck in various non-error statuses after an error occurs. Typically they will stick on status 15 (Sent End of Page), and show an error code "22" (MPS). Sometimes we will get Status 6 and Error 13. These statuses do not change, even after a few days. The FaxMan server does not attempt to process these faxes further.

Is this the intended behavior, or should the system be updating the fax status to 0 (error) when a fax fails to send?

Thanks -
Mike

2 Data Techniques Responses and 1 Community Responses

Up -1 Rated Down
DTI Support  Data Techniques Employee Oct 02, 2013 04:23PM EDT

Hi,

There is a Status field and an Error field for faxes. The Status provides the current operation that the fax is performing while the error field will be Non Zero if the fax has failed.

When you schedule a fax you control how many retries FaxMan will attempt before it stops trying and places the fax in the failed log. Once in the failed log FaxMan will never again attempt to send the fax.

If you have addtl questions please let me know which version of FaxMan you are using and which interface ie DLL, .Net or OCX.

Sincerely,
Sean
Data Techniques Support

Up -5 Rated Down
Mike  Data Techniques Employee Oct 03, 2013 04:26PM EDT

To clarify -

We're using V. 4.7.1 for .Net. Our system sets Retries to 0 for each submitted fax - we handle re-sends a different way.

When a fax fails to send under these circumstances, we're seeing the status hang on whichever status the fax was last set to - Sent End of Page, Wait Connect, etc. The error code is set when the failure happens, but the fax's status does not change to 'Error'. It sounds like this is the expected outcome. Just wanted to make sure.

Thanks -
Mike

Up -6 Rated Down
DTI Support  Data Techniques Employee Oct 03, 2013 04:29PM EDT

Hi,

OK, right you need to look at the Error not the status to determine how the fax completed, the status is not used for that.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

This question is closed to new answers.

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