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Can't detect modem V2

Aldrin Sep 15, 2011 02:34PM EDT

The MS Fax service is not running. Modem is MainPine (internal). Still the program failed to detect the modem it self. What else could I try? The library and the program didn't change for the last 6 months, yet it's giving me a hardtime on this new install.

4 Data Techniques Responses and 3 Community Responses

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DTI Support  Data Techniques Employee Sep 15, 2011 03:16PM EDT

Hello,

Are you using Faxman SDK or Faxman Jr ?

What operating System ?

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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Aldrin  Data Techniques Employee Sep 15, 2011 03:32PM EDT

Faxman SDK 4.06.00.00 (Jul 1, 2009

Client's machine is Windows XP PRO.

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DTI Support  Data Techniques Employee Sep 15, 2011 03:56PM EDT

Hi,
Are you using Faxman SDK or Faxman Jr ?

Sean

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Aldrin  Data Techniques Employee Sep 15, 2011 04:21PM EDT

Faxman SDK

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DTI Support  Data Techniques Employee Sep 15, 2011 04:29PM EDT

Hi,

OK, if you are using recent versions you'll see some files called FaxMan*.log and Port*.,log in the same directory as the faxman4.exe (generally system32 or syswow64). Please email those to us at support@data-tech.com so we can see whats happening.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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Aldrin  Data Techniques Employee Sep 15, 2011 04:53PM EDT

Log sent.

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DTI Support  Data Techniques Employee Sep 15, 2011 05:02PM EDT

Thanks, we got and aren looking at it now. We'll reply via email.

Sean

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