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Duration for completed faxes: is it a sum of all attempts? is it total "off hook" time?

Lora Nov 19, 2012 06:22PM EST

For the complete fax (sent), does the Duration value include total time for all retry attempts for this fax? Also, is the time = total time from off-hook to disconnect?
Thank you.

1 Data Techniques Response

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DTI Support  Data Techniques Employee Nov 20, 2012 07:43AM EST

The duration is the time from off hook to hang up for the call. It's not the sum of all attempts just the last call.

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