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Duration for completed faxes: is it a sum of all attempts? is it total "off hook" time?

Lora Nov 19, 2012 06:22PM EST

For the complete fax (sent), does the Duration value include total time for all retry attempts for this fax? Also, is the time = total time from off-hook to disconnect?
Thank you.

1 Data Techniques Response

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DTI Support  Data Techniques Employee Nov 20, 2012 07:43AM EST

Hello,
The duration is the time from off hook to hang up for the call. It's not the sum of all attempts just the last call.

Thanks,
John
Data Techniques Support

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