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Error 2 when run FaxInstall

Mike Bertenshaw Jan 10, 2013 06:43AM EST

I'm trying to install the FMPrint driver onto Win2008 64-bit server via Terminal Services with admin permissions. I'm using a Wise installer to copy all required files and prompt for parameters required for calling FaxInstall utility, for which the log shows everything has been copied correctly but I'm getting error 2 when FaxInstall it attempts add the printer. I get the same error occurs if I try to run FaxInstall directly from command prompt and no printer is added.

The same installer works fine locally and has in the past worked on terminal servers. According to our client all they've done is switched domains. Any ideas?

TIA, Mike

4 Data Techniques Responses and 3 Community Responses

Up -2 Rated Down
DTI Support  Data Techniques Employee Jan 10, 2013 09:23AM EST

Hello Mike,

What version of FaxMan are you using ? Also make sure the fmprint4.ocx file is in the same directory as the faxinstall.bat file you are running.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

Up 2 Rated Down
Mike Bertenshaw  Data Techniques Employee Jan 10, 2013 10:24AM EST

Hi Sean,

Fmprint4.ocx is version 4.6.1.0 and is in the same folder as FaxInstall utility.

Mike

Up 5 Rated Down
DTI Support  Data Techniques Employee Jan 10, 2013 10:27AM EST

Hi Mike,

Can you please email us the faxprinterinstall.log from the user's temp directory so we can see whats happening. Pls email it to us at support@data-tech.com.

Also if you could send a screenshot showing the error you are getting that could be helpful.

Thanks,
Sean

Up 2 Rated Down
Mike Bertenshaw  Data Techniques Employee Jan 10, 2013 10:52AM EST

Hi Sean,

I'm not sure how to determine the location of the user's temp directory but I'm unable to find faxprinterinstall.log on the C drive of the terminal server. I wonder if this could this be the problem. There are loads of other drives I could check but it may take a while unless you know a quick way to locate this!

I can forward an image of the Windows error dialog, but it simply says "Operation could not be completed (error 0x0000000002)" with subject "Printers".

Mike

Up -2 Rated Down
DTI Support  Data Techniques Employee Jan 10, 2013 10:54AM EST

Hi Mike,

You can figure out the temp dir by going to a DOS box and typing:
SET followed by enter
You should see the TEMP= in the the list of returned variables which will contain the path of the temp dir.

You should see the log file there...

Sean

Up 7 Rated Down
Mike Bertenshaw  Data Techniques Employee Jan 10, 2013 11:06AM EST

Thanks, got it but there's no faxprinterinstall.log in there. I successfully created, edited and deleted a file in the folder to check permissions, so it appears the FaxInstall utility isn't getting to the log creation stage.

Mike

Up -4 Rated Down
DTI Support  Data Techniques Employee Jan 10, 2013 11:11AM EST

Mike,
Hmm, you should have one if its getting anywhere in the install. Please email us the screenshot so we can see what you are getting.

Sean

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