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Client Pruned Prematurely

Melissa Dec 18, 2014 09:43AM EST

I have a Windows service that attaches the FaxReceived event and waits for this to be fired. This works fine for a while, it could be a day to a few days, and then it stops receiving the event. Faxes are still being received but the event is not fired. It appears that the client is being pruned from the list for some reason. Is there a way to prevent this from happening? Or is there a way to tell if my client has been pruned from the list so I can resubscribe?

Thanks,
Melissa

4 Data Techniques Responses

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DTI Support  Data Techniques Employee Dec 18, 2014 10:09AM EST

Hello,

The Client Pruned message in the faxman log indicates that the faxman client control did not respond to the server for a period of time. This is generally the result oft he control going away or the app being stuck in some type of tight CPU loop which prevents the control from servicing the faxman ping messages it gets.

There isnt really a way to tell if the client has been pruned or not. Generally as long as the control is instantiated and the app if functioning properly its not a problem.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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DTI Support  Data Techniques Employee Dec 18, 2014 11:05AM EST

Hi,

Which FaxMan interface does this use ? ActiveX, .Net or DLL ?

What version/Build of FaxMan ?

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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DTI Support  Data Techniques Employee Dec 18, 2014 11:28AM EST

Hi,.

There arent any known issues with the .Net interface and that version of Faxman. Make sure you arent disposing of the FaxMan object at all in your app and that you call it on the main thread if its a multithreaded app.

Thanks for your interest in our products and please let us know if you have any questions.

Sincerely,
Sean
Data Techniques Support

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DTI Support  Data Techniques Employee Dec 18, 2014 04:07PM EST

Hello,

Can you please email us the FaxMan*.log file(s) you find in the directory with the Faxman4.,exe. Also can you please let me know your FaxMan serial #?

Thanks,
Sean

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